Terms and Conditions
These Terms and Conditions set out the rules that govern your use of TiltWin’s website and services in Canada. They explain the relationship between us and our users, the responsibilities of account holders, and the rules that apply to promotions, payments and dispute handling. By accessing or using our site you agree to follow these terms and any additional rules posted on specific pages or offers.
Account responsibilities
When you create an account with us you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate personal information and update it when changes occur. We may request identity documents to verify your account before allowing deposits, withdrawals or access to certain features. If we suspect fraud, money laundering or other prohibited activity we may suspend or close your account and withhold funds until checks are complete.
Eligibility requirements
Access to our services is limited to individuals who meet legal age requirements in their province or territory and who are able to form a binding contract under Canadian law. You must not have previously been excluded or self-excluded from online gambling or otherwise prohibited from play by applicable law. Users representing an organisation or under a corporate account must have the authority to register and use the account.
Acceptable platform use
Our site is for lawful personal use only. You must not use automated tools, scripts, VPNs or multiple accounts to bypass geographic restrictions or bonus rules. Abusive behaviour, harassment of staff, attempts to manipulate outcomes or to exploit technical vulnerabilities will result in account action. We reserve the right to limit or refuse access where use violates these terms or any applicable law.
General bonus and promotion rules
Promotions and welcome bonuses are subject to separate terms published with each offer. In general, bonuses may require opt-in, qualifying deposits and wagering requirements. Bonuses are non-transferable and available only to eligible accounts. We may restrict or cancel offers where there is evidence of abuse, collusion or inaccuracy in the details supplied at registration. Always review the specific terms attached to a promotion before claiming it.
Deposits and withdrawals
Payment methods, minimums and processing times vary by provider and may be updated from time to time. Withdrawals may require identity and payment verification and may be subject to pending checks. We may apply holds while documents are reviewed. We do not guarantee instant payouts and will comply with applicable anti-money laundering checks and our internal payment policies before releasing funds.
Dispute resolution
If you have a complaint please contact our support team. We will seek to resolve disputes fairly and promptly. If a satisfactory outcome cannot be reached through customer support we may offer mediation or other dispute resolution processes consistent with the facts of the case. Use of any dispute mechanism does not waive our right to take protective action where necessary.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Changes will be posted on our website and, where required, notified to account holders. Continued use of the site after an update constitutes acceptance of the revised terms. If you do not accept the changes you should stop using the service and close your account.