Data Privacy Policy

This Privacy Policy explains how TiltWin collects, uses and protects personal information when you use our site and related services in Canada. We respect your privacy and aim to be transparent about the types of information we gather, why we use it and how you can manage your data. This page covers the main categories of information we handle, our security practices and your rights as a user.

Types of data we collect

We collect data that helps us operate the site, provide links to partner casinos, and support account management. Collected data falls into three main groups: personal data, technical data and transactional data. Some information is provided directly by you, while other data is gathered automatically when you use our site.

Personal data

Personal data includes information you give us when you register interest, sign up for newsletters, contact support, or complete account forms at partner sites. Typical items are name, email address, phone number, date of birth and postal address. We also retain identity documents where required by a partner casino for verification, but such documents are generally handled by the casino you register with rather than by TiltWin.

Technical data

Technical data is collected automatically and helps us maintain and improve our service. This includes IP address, device type, browser type, operating system, language preference, referral site, and pages visited. We use this data to diagnose issues, optimise the site for mobile devices and detect suspicious activity related to account protection.

Transactional data

Transactional data relates to interactions between you and partner casinos via links on our site. Examples are timestamped clicks, promotion claims, and records of opt-ins. We do not hold or manage player wallets or bets. Payment details for deposits and withdrawals are handled by the casino you choose and by the payment provider you select.

How we use information

We use collected data to provide and improve the site, respond to enquiries, personalise content, prevent fraud, and comply with legal requirements. Data also helps us present relevant promotions and surface popular games for Canadian users. We retain data only as long as necessary for these purposes or as required by law.

Data protection practices

We implement reasonable organisational and technical safeguards to protect personal information from unauthorised access, disclosure or loss. These measures include encryption in transit, access controls, regular security reviews and staff training. While we take care to secure data, no system is completely risk free and we encourage users to follow safe practices such as using strong passwords.

Cookies and tracking technologies

We and our partners use cookies, web beacons and similar technologies to remember preferences, measure site usage and deliver tailored content. Cookies may be session-based or persistent and can be managed through your browser settings. Third-party analytics and advertising partners may set their own cookies; their use is governed by their respective policies.

User rights

Canadian users can request access to their personal information, ask for corrections, request deletion where appropriate, and object to certain processing activities. We will respond to verifiable requests in a timely manner and may ask for reasonable proof of identity before fulfilling a request.

Access, correction and deletion

To access, correct or delete your data held by TiltWin, contact our privacy team at [email protected]. We will review requests and take action in line with applicable laws and our contractual obligations to partner casinos. Note that we may retain anonymised or aggregated records for analytics and compliance.

Information sharing and third parties

We share data with service providers who support site operations, analytics, marketing and fraud prevention. We also provide referral details to partner casinos when you follow an offer link. We require third parties to safeguard data and restrict use to the purposes we specify. We do not sell personal information.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Significant changes will be posted on this page with an updated effective date. Continued use of the site after updates indicates acceptance of the revised terms.